Client Resources

At Ohio Gambling Treatment Network (OGTN), we’re committed to making sure you feel supported, informed, and empowered throughout your journey. Whether you're just getting started or actively working toward your goals, these resources are here to help guide the way.

 Our Client Handbook outlines everything you need to know about working with us—from what to expect during services to your rights and responsibilities. It’s designed to answer common questions and help you feel confident in the care you’re receiving.

We want every client to feel heard and respected. If you have concerns about your experience, we encourage you to share them. Your feedback helps us improve and ensures we’re providing the highest quality support possible.

Ohio Gambling Telehealth Network (OGTN) is committed to protecting the rights of all program participants. This document outlines your rights to respectful treatment, safety, privacy, informed consent, non-discrimination, and more. Download the form below to review your rights and keep a copy for your records.

If you are a current or former consumer of the Problem Gambling Network of Ohio/Ohio Gambling Telehealth Network and have concerns about services received, you may submit a grievance at any time. This form allows you to document your concerns and begin the formal resolution process. Click below to download the Grievance Form and follow the instructions for submission.