Meet the Team

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Katrina Arroyo, LPCC-S, LICDC-GAMB

  • Meet Katrina

    Katrina has been immersed in gambling services since 2016, offering not only treatment and education, but also serving as a warm transfer specialist for the Problem Gambling Helpline of Ohio since 2020. In 2019, she successfully completed the Ohio Gambling Treatment Fellowship and remains actively engaged in delivering gambling services via the Ohio Gambling Telehealth Network ensuring accessible and effective support to individuals across the state.

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Olivia Burris, LCDCII

  • Meet Olivia

    Olivia is the Coordinator of Clinical Programs for OGTN, helping clients navigate the gambling support service system and connecting them with local resources. She is passionate about helping those in need in her personal and professional life and spends time volunteering with individuals in recovery from substance use.

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Amy Garbrecht, Psy.D.

  • Meet Amy

    Amy joined PGNO as the Clinical Director in July 2026,and has been working as a clinical psychologist in community behavioral healthcare with adults, adolescents, and children, as well as working with juveniles and adults in a criminal justice setting. Amy has experience as a Clinical Director in a variety of settings and looks forward to using these skills and experiences to assist the senior leadership in overseeing the clinical operations, quality assurance, and strategic development of the organization’s treatment and recovery support services. Amy received her Psy.D. from Xavier University in 2005.

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MacKenzie Kay, MSW, LSW, OCPSA, CHES

  • Meet MacKenzie

    MacKenzie joined PGNO in May 2026, bringing with her a dual background in social work and public health to support both PGNO and OGTN’s programming and clinical needs. With a blended background in social work and public health, she views every policy, trend, and data point through the lens of human impact. For her, the work is always about advocating for the people behind the numbers. 

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Ken Buzzelli, CSW, LISW, LICDC-GAMB

  • Meet Ken

    Ken is a Clinical Social Worker specialist in Akron, Ohio. He attended and graduated from Case Western Reserve University School of Medicine in 1974, having over 46 years of diverse experience, especially in Clinical Social Worker. Ken also cooperates with other doctors and physicians in medical groups including Child Guidance and Family Solutions. Ken is a graduate of the Ohio Gambling Treatment Fellowship Program and serves as an on-call specialist for the Warm Transfer Line, in collaboration with the Ohio Problem Gambling Helpline.